Policies & Help
The honest version.
Everything you need to know — no legalese, no surprises.
Returns & Refunds
The fair version, not the long version.
Stock items
Unused, in original packaging — return within 30 days for a full refund minus return shipping. Email hello@outofjersey.com for a return label.
Personalized & custom
Personalized items can't be returned — they're made for you. If I made a mistake (wrong spelling, wrong placement, defect), I replace it free. No questions, no proof needed.
Damaged in transit
Photos within 48 hours of delivery — I'll replace it, no return needed. Insured carriers reimburse me, not you.
Gift returns
Recipient can exchange unpersonalized stock pieces for store credit without involving the gift-giver.
Still have questions?
We read every message personally.